No worries, we use a cloud based check in process to board, so you can just advise the crew of your first and last name and they will check you in using that and your rego if you’re in a vehicle. If you are a passenger, it is the same process. Your tickets can also be found on your Micat account. So just login to your online account here to find you ticket.

No problems, just login to your online account here, click My Account, Upcoming Bookings, click View, and Edit Booking on the booking you would like
to edit. Click ‘Add / Remove A Passenger Ticket’ and follow the prompts.

That’s a shame for them…more Moreton for you! You will receive a full credit for their bookings to travel in the next 12 months. To receive this, just login to your online account
here, click My Account, Upcoming Bookings, View on the B to M portion of the relevant booking, then Edit Booking, Edit Details of Booking on the
booking you would like to edit. Then edit your vehicle to have the correct number of passengers travelling. A credit will then appear at the bottom. Then checkout like usual, and the credit will be emailed to you 😊

To view the terms and conditions of your booking, either head to you confirmation email (they are attached as a pdf) or head here.

We’re so sorry to hear you need to cancel your trip to Moreton. To cancel your booking, just login to your online account here, click My Account,
Upcoming Bookings, click View on the B to M portion of your booking, then Cancel Booking. We’re sorry, for security reasons, we cannot cancel your booking via phone or email. We hope to see you again soon!

No worries, to do this just login to your online account here, click My Account, Upcoming Bookings, click View on the B to M portion of your
booking, then Edit Trip Date / Time. We’re sorry, for security reasons, we cannot cancel your booking via phone or email. We’re sorry, but we cannot alter departure times within 24 hours of departure. For the terms
and conditions of your booking, head to your confirmation email (pdf attached), or here.

No worries, to do this just login to your online account here, click My Account, Upcoming Bookings, click View on the B to M portion of your
booking, then Edit Trip Date / Time. We’re sorry, for security reasons, we cannot cancel your booking via phone or email.We’re sorry, but we cannot alter departure times within 24 hours of departure. For the terms
and conditions of your booking, head to your confirmation email (pdf attached), or here.

Very difficult to say! The waitlist is an automatic email system that will send everyone on the waitlist an email to notify them that there is space available, it will then be a first in best dress for who gets the spot. If you get an email you will just need to log into your online account and edit your date/time to the newly available one. You can also go onto the website periodically and check availability yourself (what you can see is what we can see / book 😊) If you don’t hear from us, unfortunately this means nothing has come up. Your other option is heading down to the ferry as a standby. This means that we will load you on the ferry if there is a cancellation on the day or other space available on the day. No guarantees sorry! .

That’s no worries, there is a box you can tick if you dont know the Rego yet. 😊 When you do find out, login to your online account here, click My Account, Upcoming Bookings,
click View on the B to M portion of your booking, then Edit Details of Booking. Then select the vehicle, enter the new rego details and checkout. We can just update this for you at the terminal. We go by last name to check you in on the day, so this won’t be an issue.

No worries, just login to your online account here, click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit
Details of Booking. Then select the vehicle, enter the new rego details and checkout. If you find out on the day of your departure, we can just update this for you at the terminal. We go by last name to check you in on the day, so this won’t be an issue.

This is very important for a couple of reasons. Firstly, only 4WD Vehicles can go to Moreton Island as the Island is all sand and there are no sealed roads. If your car is not listed there is a good chance that it is not a 4WD. Secondly vehicles are allocated to the trip based on the size weight and length of your vehicle. If you put in a different make and model, then you either a) may not fit on that trip as there isn’t enough space left and b) you will need to pay more for your booking prior to loading. To change your existing booking to the right model simply log into your account. Click on the circle with your initials in it on the top right-hand side of your screen. Click on bookings select View/Edit booking on the booking you want to change. Go down to where you can see the make and model of your vehicle and select edit and it will take you to where you can change it. Please note if the vehicle you have in there is smaller than the new vehicle you will either be charged more, or it may tell you that it doesn’t fit. If this happens you will need to change your trip to one with more spaces.

That shouldn’t be a problem, the most important thing in your booking is the vehicle length. As long as you have booked the appropriate length for the new vehicle (
here is our size guide to help you out), you just need to update the description of your vehicle and your rego. To do this, just login to
your online account here, click My Account, Upcoming Bookings, click View on the B to M portion of your booking, then Edit Details of Booking. Then
select the vehicle, enter the new rego and vehicle details and checkout. If you need to upgrade the length of your vehicle, you will need to select the next size down (e.g. 5.2m to 6m) when altering your booking
above. Here is a handy how to video on this: https://youtu.be/kmGf8sTvt1A

No worries, just make sure your friend has your ticket.

Awesome, we’re so excited to welcome you back to Moreton ! Just head to the bookings website and make a booking like usual. There will be a page that says “Review your cart”, you just enter the code that has been emailed to you and click ‘Redeem
Promotion or Gift Certificate’.Here is a handy how to video on this: https://youtu.be/_8mkXO2mQng

Just head to our bookings site by clicking Book Now at the top of the screen, then follow the prompts.

We’re so sorry you need to cancel your trip to Moreton. Please head to your online account here; select My Account, Upcoming Bookings, Edit Booking,
Cancel Booking.

 

Just head to our website here. 😊

 

A vehicle price depends on the date your are looking to travel, the time of day, the length of your vehicle and/or trailer, and the number of people in the vehicle. The best way to checkout our pricing is to head to
our bookings site here; and make a dummy booking 😊

 

To check the terms and conditions of your booking, head to your confirmation email which has detailed terms and conditions attached. You can also checkout our webpage which includes all terms and conditions of
bookings
here. If you would like to alter or cancel your booking, head to your online account
here.

 

To book a walk on ticket, head here.

 

To book a walk on or vehicle ticket, head here.

 

 

To view our timetable, head here.

To view our timetable, head here.

Walk-ons and vehicles need to arrive 30 minutes prior to departure.

Check-in opens 30 minutes prior to departure for both vehicles and walk on passengers.

Approximately 90 minutes and of course the return trip is the same 🙂

Yes! Micat is a fully licenced vessel, so you cannot drink your own alcohol during the trip, but you can take alcohol for later. The good news is that the Micat bar opens at 9am.

For the comfort and safety of all, passengers are limited to 3 pieces of luggage e.g. esky, chair, backpack. If you have additional baggage, you will be charged per additional item. Sorry, please leave your luggage
trolleys at home, they won’t co-operate on the sand anyway! If you have oversized items (kayak or surfboard) you will be charged an additional freight fee for us to store these during the journey. To organise this,
please call us (3909 3333). If you’d like to save the hassle, you can hire kayaks, snorkelling gear and more on the beach at the Tangalooma Wrecks. More info
here

Our MAX Height clearance is 3.6m

Sorry, we don’t have luggage trolleys.

Sure do 😊 Our parking is $20 per day, and is first in, best dressed on the day (no prebooking necessary). Please keep in mind that during peak periods our parking does fill up, so we recommend carpooling or uber /
taxi wherever possible. The closest train station is Wynnum North.

There is absolutely access to the vehicle deck in your vehicle, but the ferry has quite a few stairs (48) between the vehicle deck and the saloon deck, where the toilets, café and seating area are. You can stay in
your vehicle for the duration of the 90 minute trip.

The Micat lands directly on the beach and drops passenger and vehicles off next to the Wrecks, on the western side of the island (see This map of Moreton Island for more information).

Our phone number is (07) 3909 3333.

Moreton Island is 98% National Park, so you will need to purchase a vehicle access permit to drive on the island (even if you are just heading to the resort), and if you are camping, you need to book and pay for a
camping permit. Native Title of the Quandamooka Yoolooburrabee group was formally recognised on Moreton Island on November 22 2019. This means that all vehicle access permits and camping permits are now booked
through the Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website hereYou can also get in touch with Mulgumpin Camping on (07) 3506 2371.

Moreton Island is 98% National Park, so you will need to purchase a camping permit to camp on the island. You will need to select a camp zone or campground when you book this, if you’re unsure where to stay, check
out our guide on Moreton Island Camping hereNative Title of the Quandamooka Yoolooburrabee group was formally recognised on Moreton Island on November 22 2019. This means that all vehicle access permits and camping permits are now booked through the
Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website here. You can also get in touch with Mulgumpin Camping on (07) 3506 2371.
Sorry, we can’t book your camping for you!

All vehicle access permits and camping permits are now booked through the Quandamooka Yoolooburrabee Aboriginal Corporation (sometimes called QYAC) on their website
here – You can also get in touch with Mulgumpin Camping on (07) 3506 2371.If you’d like to take the work out of getting a vehicle access permit, we can book this in
for you as an agent for QYAC, just make sure you select ‘Add a Vehicle Access Permit’ when booking your car. If you’ve missed this, no worries, you can add your permit by altering your booking – just login to your
online account here, click My Account, Upcoming Bookings, View Booking, Select your B to M booking, then select Edit Details of Booking and select
‘Add a Vehicle Access Permit’. Here is a handy how to video on this in case you get stuck: https://youtu.be/8ky7claBYgg

So you’ve tried everything and you’re still stuck? There is a rescue service on the island provided by Lindsay Roberts. You can contact Lindsay on 0414 949876 or 3408 3545. Charges apply.

Make sure you download our map prior to your departure and have an idea of the tracks to take to your accommodation. Navigating around
the island is quite simple, the most difficult part is tide times! Make sure you check the tides before any journey. In the unlikely event that you do get lost, please contact emergency services to assist.

There is no vehicle or passenger ferry that takes you directly from Brisbane to Kooringal, but that’s ok, it’s only 45 minutes’ drive from the Tangalooma wrecks where the Micat ferry lands ! So, the best way to get
to Kooringal is to catch the ferry from the Port of Brisbane to the Tangalooma Wrecks, and drive through middle road, follow the eastern beach, then turn into the Kooringal inland track to get to the Kooringal
township. The Eastern beach is extremely tidal, so make sure you’re only travelling to Kooringal on mid tide or lower. If you find that you are landing on a high tide, no worries, chill out at the wrecks for a few
hours, there is plenty to see and do while you wait for the tide to come down😊

Oh no, please don’t run out of fuel! Did you know that if you head to Moreton with a full tank of fuel, you can see most of the island and not need fuel? Moreton’s attractions are much closer together than Fraser
Island (we’re only 38km long and 13km wide at the widest point). If you do find yourself in a pickle, Petrol and Diesel are sold on Moreton Island at the Castaways store at Bulwer in 20 litre jerry cans. This will
cost you $60, and you will need to return the jerry can, please!

As Moreton Island is a national park you cannot use the island’s natural wood. So, either bring your own firewood to the island, or you can purchase firewood from the Micat departure point at Port of Brisbane

There is a general store on Moreton Island, you can purchase all your holiday essentials from Castaways located in Bulwer around a 20 minute drive north of the Micat landing point.

Ice can be purchased from Castaways Store & Café located at Bulwer- Approx a 30 minute drive from The wrecks.

Sandboards are available onboard Micat on your journey over and at Castaways. You can purchase them for $9 including a bit of candle wax.

The Micat sell bait worms on board the boat.

If you find an injured animal, please report this to National Parks on 137 468 and they will be able to assist you.

As Moreton Island is 98% National Park motorbikes (including registered bikes) and quad bikes are not permitted.

Residents are able to have pets in the Brisbane City Council area (in the townships), but in the National Park no permits are permitted, sorry!

Absolutely! Keep in mind that there can be some strong currents through the wrecks, so always swim to your ability. If you’d like to book a tour to hear about the history of the wrecks, do some fish feeding and have
experienced guides by your side, head to Sunset Safaris website here.

Yes and yes! You can hire snorkelling and kayaks (including clear bottom kayaks) straight off the beach! Awesome right, just look out for the big orange bus. Prices and more info are available
hereSnorkelling gear – you can BYO gear, but if you are walking onto the ferry, make sure you are within your three bag limit. If you have additional baggage you will be charged prior to boarding. If you would like to bring your kayak or surfboard as a walk-on, this will need to be stored as freight for the journey, so you do need to call to book (3909 3333). You will be charged an addition fee for freight…or you could save the
hassle and just hire one on the beach with Sunset Safaris! If you’re bringing a car, whatever fits in or on your car (as long as it doesn’t hang over the length of your vehicle) is up to you!

In accordance with the Terms and Conditions agreed upon at the time of booking, we do not offer refunds. However, if you believe you have an extenuating circumstance, please fill out the online refund form here.